Did You Know We Feed Our Own? The Hollywood Feed Standard

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The Hollywood Feed Difference

The Core Philosophy: We only carry products that we would feed our own pets.
The Employee Standard: Every Hollywood Feed employee takes home up to 100 pounds of free food and treats every month.
First-Hand Expertise: Because we feed our own, our Feed Team offers recommendations based on real, at-home experience.
The Promise: If you or your pet don’t absolutely love a product, we will gladly replace or refund it.

Did You Know We Feed Our Own? The Hollywood Feed Standard

When you walk into a pet supply store to ask for advice on your dog’s itchy skin or your cat’s picky eating habits, you want to know that the person helping you actually knows what they are talking about. You don’t want someone who is just reading the back of a bag.

At Hollywood Feed, we completely agree. Since our humble beginnings in the 1950s as a local Memphis feed store, we have built our entire business on honesty, trust, and genuine expertise. When my family and a group of fellow pet lovers purchased Hollywood Feed in 2006, we set out with a singular vision: to better the lives of pets through our small business.

To do that, we had to make sure our employees were the most educated and experienced in the industry. That is exactly why we feed our own.

A Message From Our CEO

Our philosophy is best summed up by our CEO, Shawn McGhee:

“I’m Shawn McGhee. I’ve led Hollywood Feed for 20 years. We only carry products I’d feed my own pets. Every Hollywood Feed employee takes home up to 100 pounds of food and treats every month… on us. If it’s on our shelves, I put it there. And if your pet doesn’t love it, we’ll make it right.”

What Does “We Feed Our Own” Actually Mean?

In the corporate retail world, employee perks usually look like a small store discount or a casual Friday. We decided to do things entirely differently.

At Hollywood Feed, we feed our own. This means that every single Hollywood Feed employee takes home up to 100 pounds of free pet food and treats every single month, completely on us.

We do not view this as a traditional corporate perk; we view it as our standard. We believe so deeply in the premium products on our shelves that we ensure our team’s pets are just as well-fed as our customers’ pets.

Why We Do It: First-Hand Experience

You might be wondering why a pet supply company would give away thousands of pounds of free food to its employees every month. The answer all comes back to you, the customer.

We want our Feed Team to personally verify the quality of what we sell. When you walk into your neighborhood Hollywood Feed and ask a team member about a specific kibble, a raw diet, or a joint supplement, they aren’t just reciting a sales pitch. They are sharing real, first-hand experience from their own pet’s bowl at home.

When an employee tells you that a certain treat is great for heavy chewers, or that a specific food cleared up their dog’s coat, it is because they have witnessed the results themselves. Because we feed our own, you get authentic, tested advice every single time you shop with us.

Backed By Industry-Leading Education

Of course, personal experience is only half of the equation. To back up that at-home knowledge with scientific expertise, we require our Feed Team to complete over 40 hours of intensive training every single year.

Through our very own Hollywood Feed University, our team is continuously educated by veterinarians, pet nutritionists, vendor partners, and animal behaviorists. When you combine this rigorous, ongoing education with the fact that we feed our own, you get the most highly qualified pet experts in the retail industry.

The Hollywood Feed Promise

Because we personally curate, test, and feed these products to our own beloved pets, we stand firmly behind everything we sell. We take immense pride in the services we offer and the pets and people we help every single day.

That is exactly why we offer the Hollywood Feed Promise: “If your pet doesn’t love it, or you don’t love it, we’ll gladly replace or refund it.”

We invite you and your furry family members to come visit us. Talk to our Feed Team, ask about what they feed their own pets, and see exactly why Hollywood Feed is a different breed of pet supply store!

Recap: A Different Breed of Pet Supply Store

To summarize why we feed our own:

Quality Control: If it is on our shelves, our CEO put it there. We only sell what we would feed our own animals.
Employee Support: Every team member receives up to 100 pounds of free food and treats monthly.
Authentic Advice: Our team provides recommendations based on actual experience with their own pets.
Customer Confidence: Our industry-leading training and our money-back promise guarantee you will find the perfect product for your pet.

Frequently Asked Questions (FAQ)

Why does Hollywood Feed give employees free pet food? We do this so our employees can personally verify the quality of the products we sell. By feeding our own pets the food from our shelves, our team gains vital, first-hand experience that allows them to give our customers honest and accurate nutritional advice.

What happens if I buy a food and my dog or cat won’t eat it? Do not worry! Thanks to the Hollywood Feed Promise, if your pet does not absolutely love a product, you can bring it back. We will gladly replace it with something they do like or offer you a full refund.

Are Hollywood Feed products made in the USA? Yes! We are deeply committed to American sourcing. Many of our exclusive items—such as our Mississippi Made beds, Georgia Smoked treats, and Ohio Made products—are sourced 100% from the United States and produced locally.

Do you work with local animal rescues? Absolutely. We actively support animal welfare by donating over 100,000 pounds of dog food and essential supplies every year to our rescue group partners. We also host regular adoption events at our stores to help shelter pets find their forever homes. For more information check out our Giving Back page.